United Community and Family Services Inc
United Community and Family Services Inc is a federally qualified health center (FQHC) in Connecticut and a Health Center Program awardee, funded in part by Section 330 of the Public Health Service Act. Its service delivery sites include Norwich, Oakdale, Waterford, Colchester, and Jewett City. In 2025 it served 18,227 patients, up 9.1% from 16,709 in 2024. 6.0% of its patients were uninsured, compared with 15.2% across Connecticut health centers and 17.2% nationally.
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18,227Patients served, 2025
6.0%of patients uninsured
53.7%of patients on Medicaid/CHIP
$1,858Total accrued cost per patient
United Community and Family Services Inc compared with Connecticut and the nation, 2025
| Measure | United Community and Family Services Inc | Connecticut health centers | National |
|---|---|---|---|
| Patients | |||
| Children under 18 | 33.2% | 31.8% | 28.6% |
| Adults 65 and older | 10.5% | 10.4% | 12.8% |
| At or below 200% of the federal poverty guideline | 86.3% | 89.8% | 90.0% |
| Insurance status | |||
| Uninsured | 6.0% | 15.2% | 17.2% |
| Medicaid / CHIP | 53.7% | 57.0% | 47.9% |
| Medicare | 11.3% | 10.2% | 11.6% |
| Private insurance | 29.0% | 17.6% | 23.0% |
| Cost | |||
| Total accrued cost per patient | $1,858 | $1,637 | $1,672 |
| Clinical quality | |||
| Cervical cancer screening | 44.3% | 63.0% | 57.0% |
| Colorectal cancer screening | 39.1% | 53.3% | 44.9% |
| Breast cancer screening | 69.7% | 62.6% | 56.0% |
| Controlling high blood pressure | 71.0% | 70.2% | 69.1% |
| Diabetes: HbA1c poor control (lower is better) | 20.9% | 23.9% | 26.3% |
| Depression screening and follow-up | 81.4% | 76.5% | 75.3% |
| Early entry into prenatal care | 77.2% | 80.1% | 73.4% |
| Childhood immunization status | 46.6% | 55.3% | 29.5% |
| Tobacco screening and cessation | 73.6% | 85.0% | 84.8% |
| Statin therapy for cardiovascular disease | 77.9% | 80.3% | 79.0% |
Patients by service
| Service | 2025 |
|---|---|
| Medical | 13,470 |
| Dental | 4,932 |
| Mental health | 4,498 |
Trends, 2016–2025
| Year | Patients | Cost per patient | Uninsured | Medicaid/CHIP |
|---|---|---|---|---|
| 2025 | 18,227 | $1,858 | 6.0% | 53.7% |
| 2024 | 16,709 | $1,834 | 5.7% | 54.8% |
| 2023 | 16,362 | $1,701 | 5.3% | 58.0% |
| 2022 | 15,974 | $1,788 | 8.9% | 58.6% |
| 2021 | 16,093 | $1,678 | 10.3% | 59.3% |
| 2020 | 15,537 | – | 12.3% | 56.0% |
| 2019 | 19,998 | – | 7.1% | 59.1% |
| 2018 | 19,707 | – | 7.0% | 60.3% |
| 2017 | 19,032 | – | 7.0% | 62.1% |
| 2016 | 18,197 | – | 7.1% | 63.4% |
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